Privacy Policy

This privacy policy sets out how FactorTrust uses and protects any information that you give FactorTrust when you use this website. FactorTrust is committed to ensuring that your privacy is protected.


Inquiries? Requests?

Consumer Inquiry

FactorTrust is a consumer reporting agency that provides consumer reports to third parties for the purpose of credit risk assessment and/or other purposes as permitted by law. As a consumer reporting agency, we may disclose information about you only to companies that you have authorized to access your information, or are otherwise permitted to access this information.


To Request a Copy of Your Credit Report

If you have recently applied for credit or had any other adverse action taken against you based on information provided by FactorTrust, you are entitled to receive a copy of that same information free of charge. Consumers may request a free copy of their report annually. You may request a copy of your report three different ways:

Please Note: We cannot inform you of the specific reasons why you may have been denied. We can only supply you with the same information given to the lender at the time of your application.

To Request an Investigation

After carefully reviewing your report, you may find recorded information that you wish to dispute.
To request a complimentary investigation, you may submit your dispute online or complete this form and fax it to 770-980-9414 along with a copy or your driver’s license or mail the completed form along with a copy or your driver’s license to the address above.

To Opt-Out of Prescreen Offers

FactorTrust maintains information that can be shared with customers to mail you a firm offers of credit or insurance. These are referred to as “prescreened” offers. If you would like to “opt-out” and be excluded from receiving prescreened offers based on FactorTrust-generated lists click here, or notify us at the following address or phone number:

FactorTrust, Inc. ATTN: FCRA Opt-Out P.O. Box 3653 Alpharetta, GA 30023    1-844-773-3321

Your notification must include your full name, social security number and date of birth along with your current mailing address.

Additional Consumer Support Links

If you have any questions, or wish to request a security freeze please call 844-773-3321 or email